HRDC LIBRARY INVENTORY
Contents
Part I: Books 1
Part II: Video Cassettes 42
Part III: Audio Cassettes 53
Part IV: Other 58
Part I: Books
BIBLIOGRAPHIES, DIRECTORIES, AND RESOURCES
1992 Personnel and Human Resources Guide
Bureau of Business Practice
Prentice Hall, 1991
1992 - 94 Graduate Degree Programs Bulletin
Penn State University, 1992
1994 - 95 Baccalaureate Degree Programs Bulletin
Penn State University, 1994
Agreement between the Pennsylvania State University and Teamsters Local Union No. 8
July 1, 1993 - June 30, 1996
Higher Education Personnel Forms
College and University Personnel Association, 1994
Staff Employee Handbook
Penn State University, 1992
Who's Who in Training and Development
membership directory
American Society for Training and Development, 1993
BUSINESS ADMINISTRATION
A Guide for Career Development Practitioners: Up is Not the Only Way
Beverly L. Kay
University Assoc., Inc., 1985
A Handbook for Institutional Academic and Program Planning
Raymond N. Kieft, Frank Armijo, Neil S. Bucklew
National Center for Higher Education Management Systems, 1978
Basic Statistics
Jack Prins, Glen Feye, William Feingold
Addison-Wesley Publishing Co., 1993
Crisis Management: An Ounce of Prevention...
Trainer's Workshop
Jan/Feb, 1989
Downsizing Without Disaster
Lynn Tylczak
Crisp Publications, Inc., 1991
Editorial Style Manual
Penn State University, 1993
Healing the Wounds
David M. Noer
Jossey-Bass Publishers, 1993
Higher Education and State Governments
Edward R. Hines
ASHE, 1988
How to Measure Human Resource Management
Jac Fitz-enz
McGraw-Hill Book Co., 1984
Images of Organization
Gareth Morgan
Sage Publishing, Inc., 1986
Journal of the Society of Research Administrators
Vol. XX, Number 1
Summer, 1988
Long Range Planning
articles from Associate Management and Leadership magazines
1972 - 1981
Management of Organizational Behavior
Paul Hersey, Kenneth H. Blanchard
Prentice Hall, Inc., 1988
Marketing HRD Within Organizations
Jerry W. Gilley, Steven A. Eggland
Jossey-Bass Publishers, 1992
Organizational Vision, Values and Mission
Cynthia D. Scott, Dennis T. Jaffe, Glenn R. Tobe
Crisp Publications, Inc., 1993
Paving the Way for the 21st Century: The Human Factor in Higher Education Financial
Management
Sigmund G. Ginsburg, ed.
NACUBO, 1993
Planning for Nonplanners
Darryl J. Ellis, Peter P. Pekan, Jr.
AMACOM, 1980
Principles of Human Resource Development
Jerry W. Gilley, Steven A. Eggland
Addison-Wesley Publishing Co., 1989
Project Management
Marion E. Haynes
Crisp Publications, Inc., 1989
Project Management
Joan Knutson and Ira Bitz
AMACOM, 1991
Strategic Intervention in Organizations
M. Cash Matthews
Sage Publishing, 1988 Personnel Administration in Higher Education
Ray T. Fortunato, D. Geneva Waddell
Jossey-Bass Publishers, 1981
Small Business Success Through TQM
Terry Ehresman
ASQC Quality Press, 1995
Strategic Planning That Makes Things Happen
William C. Bean
Human Resource Development Press, Inc., 1993
Successful Marketing for Small Businesses
William A. Cohen, Marshall E. Reddick
AMACOM, 1981
Ten Steps to a Learning Organization
Peter Kline and Bernard Saunders
Great Ocean Publishers, 1993
The 1991 Annual: Developing Human Resources
University Assoc., Inc., 1991
The 6 Imperatives of Marketing: Lessons from the World's Best Companies
Alan J. Magrath
AMACOM, 1992
The Basics of Budgeting
Terry Dickey
Crisp Publications, Inc., 1992
The Bottom Line: Basic Skills in the Workplace
US Department of Education and US Department of Labor, 1988
The Fifth Discipline Fieldbook
Peter Senge, Charlotte Roberts, Richard B. Ross, Bryan J. Smith, Art Kleiner
Doubleday, 1994
The Fifth Discipline: The Art and Practice of the Learning Organization
Peter M. Senge
Doubleday, 1990
(2 copies)
The Journal of Higher Education, Jan/Feb, 1989
Ohio State University Press, 1989
Unblocking Organizational Values
Dave Francis, Mike Woodcock
University Assoc., Inc., 1990
Writing and Implementing a Marketing Plan
Richard F. Gerson
Crisp Publications, Inc., 1991
CAREER DEVELOPMENT
Altered Ambitions
Betsy Jaffe
Donald I. Fine, Inc., 1991
Becoming an Outside Consultant
Info-Line
ASTD, March 1994
Beyond the Myths and Magic of Mentoring: How to Facilitate an Effective Mentoring
Program
Margo Murray with Marna A. Owen
Jossey-Bass Publishers, 1991
Career Dimensions I, II, and III
Walter Storey
University Associates, Inc., 1986
Effective Networking
Venda Raye-Johnson
Crisp Publications, Inc., 1990
Job Hunting Guide
John D. Erdlen, ed.
Herman Publishing, Inc., 1975
COMMUNICATION
50 One-Minute Tips to Better Communication
Phillip E. Bozek
Crisp Publications, Inc., 1991
10,000 Jokes, Toasts & Stories*
Lewis & Faye Copeland, editors
Doubleday, 1965
Business Etiquette and Professionalism
M. Kay duPont
Crisp Publications, Inc., 1990
Communicating With Employees
Frank M. Corrado
Crisp Publications, Inc., 1994
Developing Positive Assertiveness
Sam R. Lloyd
Crisp Publications, Inc., 1988
Editing Your Newsletter
Mark Beach
Coast to Coast Books, 1988
Effective Business Report Writing
Leland Brown
Prentice Hall, 1955
Effective Presentation Skills
Steve Mandel
Crisp Publications, Inc., 1993
Executive Handbook of Humor for Speakers
Bureau of Business Practice, Inc., 1971
Executive Speaking: An Acquired Skill
J. Lewis Powell
BNA, Inc., 1972
Giving and Receiving Criticism
Patti Hathaway
Crisp Publications, Inc., 1990
Handbook of Business Letters
L.E. Frailey
Prentice Hall, 1948
How to Create and Deliver a Dynamic Presentation
Doug Malouf
ASTD, 1993
Improve Your Reading Ability
Arthur W. Heilman, Rose Marks
Charles E. Merrill Publishing Co., 1969
Keeping Your Cool Under Fire
Theodora Wells
McGraw-Hill Book Co., 1980
Lifetime Encyclopedia of Letters
Harold E. Meyer
Prentice Hall, Inc., 1983
Managing Conflict: How to Make it Work in Your Organization
Trainer's Workshop, March/April 1990
Managing Disagreement Constructively
Herbert S. Kindler
Crisp Publications, Inc., 1988
(2 copies)
Men and Women: Partners at Work
George F. Simons and G. Deborah Weissman
Crisp Publications, Inc., 1990
Men Are From Mars, Women Are From Venus
John Gray
Harper Collins Publishers, 1992
MLA Handbook for Writers of Research Papers
Joseph Gibaldi, Walter S. Achtert
The Modern Language Association of America, 1984
Negotiation: Learning to Play the Game
Trainer's Workshop
AMACOM, July-August, 1994
Practical Speechmaking
Ronald M. Brown, Ralph G. Nichols
William C. Brown Co. Publishers, 1970
Productive Communication: Writing Without Fear
Trainer's Workshop, May/June 1990
Speaking to Groups
James B. Anderson
Wyndmoor Press, 1989
Success Through Assertiveness
Diane Arthur
American Management Associates, 1980
Talking From 9 to 5
Deborah Tannen
William Morrow and Co., Inc., 1994
Technical Presentation Skills
Steve Mandel
Crisp Publications, Inc., 1994
Techniques of Effective Telephone Communication
Laurie J. Murphy
National Press Publications, 1989
The Art of Communicating
Bert Decker
Decker Communications, 1988
The Business of Listening
Diane Bone
Crisp Publications, Inc., 1994
The Creative Communicator: 399 Tools to Comminicate commitment Without Boring
People to Death!
Barbara A. Glanz
Irwin Professional Publishing, 1993
The New Face of Communication
Glenn A. Bassett
American Management Association, Inc., 1968
The Official Criticism Manual
Dr. Deborah Bright
Bright Enterprises, 1991
Transactional Analysis on The Job & Communicating With Subordinates
Charles Albano, Thomasine Rendero, ed.
AMACOM, 1974
Workplace Literacy
Anne Skagen, ed.
AMA Management Briefing, 1986
Workplace Wars and How to End Them
Kenneth Kaye
AMACOM, 1994
CONTINUOUS QUALITY IMPROVEMENT
25 Activities for Teams
Fran Rees
Pfeiffer and Co., 1993
Applying the Deming Method to Higher Education
Richard I. Miller, ed.
The College and Personnel Association, 1991
BBP Handbook of Quality Management: A Guide to a Complete Quality Management
System
Ernest W. Karlin, ed.
Bureau of Business Practice, 1992
Benchmarking for Superior Performance
W.R. Williamson
Dupont, 1993 (3 copies)
Business Partnering for Continuous Improvement
Charles C. Poirier, William F. Houser
Berrett-Koehler Publishers, 1993
Characterizing and Measuring Mechanical Design Productivity
William S. Gatley
Addison-Wesley Publishing Co., Inc., 1993
Continuous Improvement and Measurement for Total Quality
Dennis C. Kinlaw
Pfeiffer and Co., 1992
Continuous Improvement Process
Clemson University Business and Finance
Continuous Improvement Teams & Tools*
Robert F. Lynch, Thomas J. Werner
Qual Team, Inc., 1992
Continuous Quality Improvement in Higher Education
Robert V. Hogg, Mary C. Hogg
March 1994
Continuous Quality Improvement Team Leader and Facilitator Workshop
Milton S. Hershey Medical Center
Boatworks Consulting Group, 1992
Continuous Quality Improvement Training Manual
The Pennsylvania State University
Finance and Operations
Draft: January 1992
Delaware Valley Quality Recognition Process
Delaware Valley Total Qualty Consortium, 1994
Employee Involvement and Total Quality Management
Edward E. Lawler III, Susan Albers Mohrman, Gerald E. Ledford, Jr.
Jossey-Bass Publishers, 1992
Empowered Teams (2 copies)
Richard S. Wellins, William C. Byham, Jeanne M. Wilson
Jossey Bass Publishers, 1991
Engineering Quality Software: Defect Detection and Prevention
Ann Miller
Addison-Wesley Publishing Co., Inc., 1992
Everybody's Problem Solving Handbook
Michael R. Kelly
Quality Resources, 1992
Facilitation Skills for Team Leaders
Donald Hackett, Charles L. Martin
Crisp Publications, Inc., 1993
Faultless Facilitation: A Resource Guide for Group and Team Leaders
Lois B. Hart
Human Resource Development Press, 1992
Faultless Facilitation: An Instructor's Manual for Facilitation Training
Lois B. Hart
Human Resource Development Press, 1992
Fourth Generation Management
Brian L. Joiner
McGraw-Hill, Inc., 1994 (2 copies)
How to Build a Successful Team
Info-Line
ASTD, December 1992
The IBM-TQM Partnership with Colleges and Universities
American Association for Higher Education, 1993
I Know It When I See It
John Guaspari
AMACOM, 1985
Implementing Total Quality Management in Higher Education
Robert Cornesky, Sam McCool, Larry Byrnes, Robert Weber
Magna Publications Inc., 1991
Leader's Guide: Increasing Productivity Through Team Achievement
William F. Moskal
Fairlane Health Services Corp., 1984
On Q Causing Quality in Higher Education
Daniel T. Seymour
American Council on Education, 1992
Out of the Crisis
W. Edwards Deming
W. Edwards Deming, 1982
Process Characterization and Optimization
Michael R. Tobin and others
Addison-Wesley Publishing Co., Inc., 1993
Pursuit of Quality in Higher Education: Case Studies in Total Quality Management
Deborah J. Tecter, G. Gregory Lozier
Jossey-Bass Publishers, 1993
Putting Total Quality Management to Work
Marshall Sashkin and Kenneth J. Kiser
Berrett-Koehler Publishers, 1993
Quality in America
V. Daniel Hunt
Business One Irwin, 1992
Quality Improvement Process at Cornell University: Leadership for Quality Improvement
Participant Workbook
Qualtec Quality Services, Inc., 1993
Quality-Driven Designs: 36 Activities to Reinforce TQM Concepts
Marlene Caroselli
Pfeiffer and Co., 1992
Reengineering the Corporation
Michael Hammer and James Champy
Harper Collins Publishers, Inc., 1993
(2 copies)
Self-Directed Work Teams: A Primer
Cresencio Torres, Jerry Spiegel
Pfeiffer and Co., 1990
Strategic Planning Undergirded with Continuous Improvement: The Clemson Model
Max Lennon
Clemson University, 1992
Supplier Selection and Improvement
Thomas Gehrke
Addison-Wesley Publishing Co., Inc., 1992
Team-Based Organizations: Developing a Successful Team Environment
James H. Shonk
Business One Irwin Publishing, 1992
The Continuously Improving Self
Jeffrey E. Lickson
Crisp Publications, Inc., 1992
The Encyclopedia of Team Building Activities
J. William Pfeiffer, ed.
Pfeiffer and Co., 1991
The Memory Jogger Plus+
Michael Brassard
Goal/QPC, 1989
The Team Handbook*
Peter J. Scholtes
Joiner Associates, Inc., 1988
The Team Handbook
Peter R. Scholtes
Joiner Associates, Inc., 1988
Total Quality & Total Involvement
Team Leader/Facilitator Manual
Office of Quality Improvement, University of Wisconsin-Madison
Total Quality Handbook
compiled by George Dixon and Julie Swiler
Lakewood Publications, 1990
Total Quality Management: Facilitator and Team Leader Training
Department of Human Resources, Oregon State University
Oregon State University, 1991
Total Quality Management: An Overview
Joseph R. Jablonski
Pfeiffer and Co., 1991
TQManager
Warren H. Schmidt, Jerome P. Finnigan
Jossey-Bass Publishers, 1993
University of Wisconsin - Madison Quality Training Materials
Office of Quality Improvement
University of Wisconsin - Madison, July 1993
CUSTOMER RELATIONS
Beyond Customer Service
Richard F. Gerson
Crisp Publications, Inc., 1992
Calming Upset Customers
Rebecca L. Morgan
Crisp Publications, Inc., 1989
Customer Satisfaction
Dru Scott
Crisp Publications, Inc., 1991
Delivering Know Your Socks Off Service
Ron Zemke, Kristin Anderson
Performance Research Associates, Inc., 1991
Front-Line Customer Service
Clay Carr
John Wiley & Sons, 1990
Managing Knock Your Socks Off Service
Chip R. Bell, Ron Zemke
Performance Research Associates, Inc., 1992
Managing Quality Customer Service
William B. Martin
Crisp Publications, Inc., 1989
Moments of Truth
Jan Carlzon
Harper & Row Publishers, 1987
Quality Customer Service
William B. Martin
Crisp Publications, Inc., 1993
Raving Fans
Ken Blanchard, Sheldon Bowles
William Morrow and Co., Inc., 1993
Satisfying Your Internal Customers
Trainer's Workshop, Mar/Apr 1993
Service America! Doing Business In the New Economy
Karl Albrecht and Ron Zemke
Warner Books, 1985
Service Solutions
compiled by Dave Zielinski
from The Service Edge
Lakewood Books, 1990
Successful Negotiation
Robert B. Maddux
Crisp Publications, Inc., 1988
Sustaining Knock Your Socks Off Service
Thomas K. Connellan and Ron Zemke
Performance Research Associates, 1993
Take Charge! How to Manage Your Customer Relationships
Grace Major
Sigma Books, 1992
Take Charge! How to Manage Your Customer Relationships - Leader's Manual
Carol Freedman, Grace Major
Sigma Books, 1992
The Customer Driven Company
Richard C. Whiteley
Addison-Wesley Publishing Co., Inc., 1991
The One to One Future
Don Peppers and Martha Rogers
Doubleday, 1993
Thriving on Chaos
Tom Peters
Harper Perennial, 1987
Total Customer Service: The Ultimate Weapon
William H. Davidow and Bro Uttal
Harper and Row, 1989
Twenty Ways to Improve Customer Service
Lloyd C. Finch
Crisp Publications, Inc., 1994
DIVERSITY AND EQUITY
50 Activities for Managing Cultural Diversity
Terri Dickerson-Jones
Human Resource Development Press, Inc., 1993
A Creative Strategy for Assuring Success: A Model for Facilitating Effective Cross-
Cultural Mentoring
Alfred H. McPherson
Vantage Press, 1992
A Manual of Structured Experiences for Cross-Cultural Learning
William H. Weeks, Paul B. Pedersen, Richard W. Brislin, editors
Intercultural Press, Inc.
A Vision for an Equitable University: An Assessment and Update of the Recommendations
of the Report of The Strategic Study Group on the Status of Women
The Penn State Commission for Women
1993-94
A Workshop for Managing Diversity in the Workplace
S. Kanu Kogod
Pfeiffer & Co., 1991
Age Discrimination: An Administrator's Guide
Nicholas DiGiovanni, Jr.
College and University Personnel Association, 1989
Beyond the Culture Wars: How Teaching the Conflicts Can Revitalize American
Education*
Gerald Graff
W.W. Norton & Co., Inc., 1992
Enhancing Diverstiy: Toward a Better Campus Climate
A Report of the committee on Lesbian and Gay Concerns
Penn State University, 1992
Black and White Racial Identity
Janet E. Helms, ed.
Greenwood Press, 1990
Bridging Cultural Barriers for Corporate Success*
Sondra Thiederman
Lexington Books, 1991
Confronting Racism and Sexism
Elisabeth Hayes, Scipio A.J. Colin III, editors
Jossey Bass Publishers, Spring 1994
Confronting Sexual Harassment in the Workplace
Trainer's Workshop, Sept/Oct 1989
Cultural Diversity in Organizations
Taylor Cox, Jr.
Berrett-Koehler Publishers Inc., 1993
Diversity I
Hauger/Martin, 1990
Dynamics of Diversity
Odette Pollar and Rafael Gonzalez
Crisp Publications, Inc., 1994
Films and Video for Black Studies
Black Studies Program
The Pennsylvania State University, 1987
Gender Differences in the Development of Managers: How Women Managers Learn From
Experience
Ellen Van Velson and Martha W. Hughes
A Center for Creative Leadership Publication, 1990
Homo Sapiens
Bokf”rlaget Corona AB, 1970
Homophobia: How We All Pay the Price
Warren J. Blumenfeld
Beacon Press, 1992
How to Work for a Woman Boss
Paula Bern
Dodd, Mead, and Co., 1987
Human Resource Development Programs for Multicultural Multiracial Contexts
Monica Armour and Carlos Freire
Transcultural Consultant Services, 1989
Is it a Choice?
Eric Marcus
Harper Publishers, 1993
Looking at Gay and Lesbian Life
Warren J. Blumenfeld and Diane Raymond
Beacon Press, 1988
Managing a Diverse Workforce
Trainer's Workshop, Nov/Dec 1993
Managing a Diverse Workforce: Regaining the Competitive Edge*
John P. Fernandez
Lexington Books, 1991
Minorities in the College Classroom: Racism in Education
Dept. of Human Relations, Michigan State University
Michigan State University
Minorities on Campus: A Handbook for Enhancing Diversity*
Madeline F. Green, ed.
American Council of Education, 1989
Myth and Method: Strategies for Managing a Multicultural Workforce
Transformative Management, 1989
Pennsylvania Commission for Women: Sexual Harassment on the Job
Janice H. McElroy
Commonwealth of Pennsylvania, 1991
Profiting in America's Multicultural Marketplace*
Sondra Thiederman
Lexington Books, 1991
Queer in American
Michelangelo Signorile
Random House, 1993
Race, Culture, and Difference
James Donald and Ali Rattansi
Sage Publications, 1992
Sex Discrimination Law in Higher Education: The Lessons of the Past Decade
J. Ralph Lindgren, Patti T. Oto, Perry A. Zirkel, Nan Van Gieson
Association for the Study of Higher Education, 1984
Sexual Harassment of Students of the Pennsylvania State University
Michael P. Johnson and Susan Shuman
Penn State University, 1983
Sexual Harassment on the Job
Pennsylvania Commission for Women, 1991
Sexual Harassment: Addressing the New Realities of the 1990's
BNA Communications
Supervising Employees With Disabilities
Mary B. Dickson
Crisp Publications Inc., 1993
Teacher's College Record, Vol. 91, No. 2, Winter, 1989
Jonas F. Soltis, ed.
Columbia University, 1989
Teacher's College Record, Vol. 91, No. 4, Summer, 1990
Jonas F. Soltis, ed.
Columbia University, 1989
The Americans With Disabilities Act
EEOC, 1990
The Challenge of Diversity
BNA Communications
The Lesbian and Gay Studies Reader
Henry Adelove, Michele Aina Barale, David M. Halperin, editors
Routledge, 1993
The Managing Diversity Survival Guide
Lee Gardenswartz, Anita Rowe
Irwin Professional Publishing, 1994
The Promotable Woman
Norma Carr-Ruffino
Wadsworth Publishing Co., 1985
What the Americans With Disabilities Act Requires Your Company To Do
Bureau of Business Practice, 1992
Working Together: How to Become More Effective in a Multicultural Organization
George Simons
Crisp Publications, Inc., 1989
LEADERSHIP AND MANAGEMENT OF PEOPLE
Coaching
Coaching and Counseling
Marianne Minor
Crisp Publications, Inc., 1989
Coaching Counseling and Feedback
Trainer's Workshop
American Management Assoc., Nov. - Dec., 1992
Coaching Skills
The Productive Supervisor
Human Resource Development Press, Inc., 1985
Giving Clear Directions and Follow-up Coaching
Trainer's Workshop
American Management Assoc., July-Aug., 1991
Delegation
Delegating for Results
Robert B. Maddux
Crisp Publications, Inc., 1990
Delegating Responsibility and Authority
Trainer's Workshop
American Management Association, 1991
Delegating Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, Inc., 1985
Delegating Skills Trainer's Manual
The Productive Supervisor
Human Resource Development Press, Inc., 1985
Delegation - The Power of Letting Go
Robert Nelson
Scott, Foresman, and Co., 1988
Managing Multiple Priorities
Trainer's Workshop, 7-8/1992
Empowerment
Empowering Business Resources
Ken Sheldon, ed.
Scott, Foresman, and Co., 1989
Empowerment: A Practical Guide for Success
Cynthia D. Scott, Dennis T. Jaffe
Crisp Publications, Inc., 1991
Empowerment in Organizations
Judith F. Vogt and Kenneth L. Murrell
University Associates, Inc., 1990
Teaching the Elephant to Dance
James A. Belasco
Penguin Group, 1991
The Empowered Manager
Peter Block
Jossey-Bass Publishers, 1990
Zapp!! The Lightning of Empowerment
William Byham, Jeff Cox
Harmony Books, 1988
Hiring Employees
High Performance Hiring
Robert W. Wendover
Robert W. Wendover, 1991
Hiring the Best
Martin Yate
Bob Adams, Inc. Publishers, 1990
Keeping the Best
Martin Yate
Bob Adams, Inc. Publishers, 1991
The Talent Search: Successful Recruitment Interviewing
Trainer's Workshop
American Management Assoc., Mar - Apr 1989
Interviewing Job Applicants
Interview Guide for Supervisors
Gary P. Scholick
College and University Personnel Assoc., 1981
Leading Change
A Force For Change
John P. Kotter
The Free Press, 1990
Business as Unusual
Price Pritchett and Ron Pound
Pritchett Publishing Co., 1993
Change-Agent Skills A: Assessing and Designing Excellence
Gerard Egan
University Associates, Inc., 1988
Change-Agent Skills B: Managing Innovation & Change
Gerard Egan
University Associates, Inc., 1988
Change Management
Patricia K. Felkins, B.J. Chakiris, Kenneth N. Chakiris
Quality Resources, 1993
Firing Up Commitment During Organizational Change
Price Pritchett
Pritchett and Associates, 1994
High-Velocity Culture Change
Price Pritchett and Ron Pound
Pritchett Publishing Co., 1993
Large-Scale Organizational Change
Allan M. Mohrman, Susan Albers Mohrman, Gerald E. Ledford, Jr., Thomas G.
Cummings, Edward E. Lawler III, and Associates
Jossey-Bass Publishers, 1991
Managing Change in Higher Educations
K. Scott Hughes, ed., Daryl Conner, ed.
College and University Personnel Association, 1989
Managing Change: The Human Factors
Trainer's Workshop, Jul/Aug 1990
Managing Transitions
William Bridges
Addison-Wesley Publishing Co., Inc. 1991
The Change Navigator
Kurt Hanks
Crisp Publications, Inc., 1994
The Management of Change
Douglas C. Basil, Curtis W. Cook
McGraw-Hill Publishers, 1974
The OD Workshop: Managing Organizational Change
ASTD, May 17, 1989
Understanding Your Management Style
Robert Benfari with Jean Knox
Lexington Books, 1991
Leading Teams
Building Productive Teams
Glenn H. Varney
Jossey-Bass Publishers, 1989
Cross-Functional Teams
Glenn M. Parker
Jossey-Bass Publishers, 1994
How to Lead Work Teams
Fran Rees
Pfeiffer and Co., 1991
Team Building: An Exercise in Leadership
Robert B. Maddux
Crisp Publications, Inc., 1992
Leading Teams
John H. Zenger, Ed Musselwhite, Kathleen Hurson, Craig Perrin
Zenger-Miller, Inc., 1994
Team Building Issues and Alternatives
William G. Syer
Addison Wesley Publishing Co., 1987
Team ReConstruction
Price Pritchett and Ron Pound
Pritchett Publishing Co., 1992
Write on the Wall
B. Terence Goodwin
ASTD, 1994
Leadership Theory
Effective Management and the Behavioral Sciences
Conversation from Organizational Dynamics
AMACOM, 1978
Harvard Business Review: On Management
Harper & Row Publishers, 1975
Leadership and the New Science
Margaret J. Wheatley
Berrett-Koehler Publishers Inc., 1994
Leadership is an Art
Max DePree
Doubleday, 1989
Learning to Lead
Pat Heim and Elwood N. Chapman
Crisp Publications, Inc., 1990
Learning to Lead
Jay A. Conger
Jossey-Bass Publishers, 1992
Management by Objective in Action
McGraw-Hill Publishing Co., Ltd., 1970
Management by Objectives for Nonprofit Organizations
Dale D. McConkey
AMACOM, 1975
Management Decisions and Behavior
Max D. Richards, Paul S. Greenlaw
Richard D. Irwin, Inc. 1972
Organization and Management: A Systems Approach
Fremont E. Kast, James E. Rosenzweig
McGraw-Hill, 1979
Principle-Centered Leadership
Stephen R. Covey
Simon & Schuster, 1992
Reality Centered People Management: Key to Improved Productivity
Erwin S. Stanton
AMACOM, 1982 (2 copies)
Reawakening the Spirit in Work
Jack Hawley
Berrett-Koehler Publishers, 1993
TA and the Manager
Dudley Bennett
AMACOM, 1976
The Human Nature of Organizations
J. Douglas Brown
AMACOM, 1973
The Real World of Management: Changing Principles
Robert Ash
Rancho Santiago College, 4th Annual Faculty Lecture, 1990
The Ultimate Advantage: Creating the High Involvement Organization
Edward E. Lawler III
Jossey-Bass Publishers, 1992
Understanding People at Work
Thomas L. Quick
Executive Enterprises Publishing Co., Inc. 1976
Visionary Leadership
Burt Nanus
Jossey-Bass Publishers, 1992
Leadership Styles
Caught in the Middle
Lynda C. McDermott
Prentice Hall, 1992
Maverick
Ricardo Semler
Warner Books, Inc., 1993
Social Style/Management Style: Developing Productive Work Relations
Robert Bolton, Dorothy Grover Bolton
AMACOM, 1984
What They Don't Teach You at Harvard Business School
Mark H. McCormack
Bantam Books, 1984
Leading Meetings
Effective Meeting Skills
Marion E. Haynes
Crisp Publications, Inc., 1988
Managing Meetings
Trainer's Workshop, 1991
Meetings that Work!
Richard Y. Chang and Kevin R. Kehoe
Richard Chang Associates, 1993
We've Got to Start Meeting Like This!
Roger K. Mosvick, Robert B. Nelson
Scott, Foresman and Co., 1987
Motivation
1001 Ways to Reward Employees
Bob Nelson
Workman Publishing Co., Inc., 1994
Motivating at Work
Twyla Dell
Crisp Publications, Inc., 1993
Motivating People
Kurt Hanks
Crisp Publications, Inc., 1991
Motivational Theories and Applications for Managers
Donald Sanzotta
AMACOM, 1977
Motivative Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, Inc., 1985
Reaching the Peak Performance Zone
Gerald Kushel
Gerald Kushel, 1994
The Can-Do Manager
Tess Kirby
AMACOM, 1989
Performance Appraisals
Dealing With Marginal Performers
Trainer's Workshop
Sept. - Oct. 1993
Effective Performance Appraisals
Robert B. Maddux
Crisp Publications, Inc., 1993
How to Conduct a Performance Appraisal
ASTD, May 1990
How to Improve Performance Through Appraisal and Coaching
Donald L. Kirkpatrick
AMACOM, 1982
Knowledge Worker Productivity
Ira B. Gregerman
AMACOM, 1981
Mastering Performance Reviews
Karen Holtkamp, Michael Hovland
Noel/Levitz Centers, Inc., 1992
Performance Appraisal Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, Inc., 1985
Performance Appraisals: The Ongoing Legal Nightmare
Modern Business Reports, 1992
Performance Management Workbook
E. James Brennan
Prentice Hall, 1989
The Appraisal Interview Guide
Robert G. Johnson
AMACOM, 1979
The Appraisal of Managerial Performance
Arthur Meidan
AMACOM, 1981
Strategic Pay
Edward E. Lawler III
Jossey-Bass Publishers, 1990
The Performance Management Sourcebook
Craig Eric Schneier, Richard W. Beatty, Lloyd S. Baird
Human Resource Development Press, 1987
Professional Development Planning
The Complete AMA Guide to Management Development
William J. Rothwell and H.C. Kazanas
AMACOM, 1993
Supervisory Skills
A Manager's Guide to Participative Management
Marshall Sashkin
AMA, 1982
Becoming a Supervisor
Trainer's Workshop
AMA, May-June 1994
Building Trust in the Workplace
Gordon F. Shea
AMA, 1984
Career Counseling Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Communication for Management
Norman B. Sigband
Scott, Foresman and Co., 1969
Communication Skills for Managers
Brook Taliaferro
AMA, 1976
Confronting Nonpromotability
Edward Roseman
AMACOM, 1977
Creative Problem Solving
Trainers Workshop
AMA, 9-10/1990
Director's and Officer's Complete Letter Book
Prentice Hall, Inc. 1965
Feedback Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Goal Setting
Trainer's Workshop, 5-6/1991
Group Communication Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Handling the Difficult Employee
Marty Brounstein
Crisp Publications, Inc., 1993
How to Manage by Results
Dale D. McConkey
AMACOM, 1983
Idea Management: How to Motivate Creativity and Innovation
Charles H. Clark
AMACOM, 1980
Idea Power
Arthur B. Van Gundy
AMACOM, 1992
Influencing People
Trainers Workshop
AMA, 9-10/1992
Information: The Ultimate Management Resource
Morton F. Meltzer
AMACOM, 1981
Listening and Talking
Trainers Workshop
AMA, 9-10/1991
Management and the Older Workforce
Carol Seagrave Humple, Morgan Lyons
AMA, 1983 (2 copies)
Management Writing Guide
Lawrence D. Brennan
Prentice Hall, 1963
Managing Assertively: How to Improve Your People Skills
Madelyn Burley-Allen
John Wiley & Sons, Inc., 1983
Managing From the Heart
Hyler Bracey, Jack Rosenblum, Aubrey Sanford, Roy Trueblood
Dell Publishing, 1990
Managing Information
John Diebold
AMACOM, 1985
Managing Performance*
Marion E. Haynes
Crisp Publications, Inc., 1984
Managing Stress
Trainers Workshop
AMA, 1-2/1994
Person-to-Person Communication Skills
The Productive Supervisor
Richard M. Pierce and Charles R. Macdonald, 1985
Person-to-Person Communication Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Planning Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Priority Setting Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Problem-Solving Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Project and People
Trainers Workshop
AMA, 5-6/1992
Public Relations Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Self Development Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Stewardship
Peter Block
Berrett Koehler Publishers, 1993
The 22 Biggest Mistakes Manager Make and How to Correct Them
James K. Van Fleet
Parker Publishing Co., 1973
The BBP Standard Manual for Office Supervisors
Bureau of Business Practice
Prentice Hall, 1980
The Manager's Desk Reference
Cynthia Berryman-Fink
AMACOM, 1989
The New Supervisor
Elwood N. Chapman
Crisp Publications, Inc., 1992
The Supervisor's Right to Know Handbook
Business and Legal Reports, 1988
The Time Trap
R. Alec Mackenzie
AMACOM, 1972
Time Management Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Time Management Skills (trainer's manual)
The Productive Supervisor
Richard M. Pierce and Charles R. Macdonald
Written Communication Skills
The Productive Supervisor
Charles R. Macdonald
Human Resource Development Press, 1985
Terminating Employees
From Losers to Winners
V. Clayton Sherman
AMACOM, 1987
PERSONAL EFFECTIVENESS
A Kick in The Seat of The Pants
Roger von Oech
Harper & Row, 1986
A Radical Approach to Job Enrichment
Lyle Yorks
AMACOM, 1976
A Whack on The Side of The Head
Rober von Oech
Warner Books, 1990
Control Your Destiny or Someone Else Will
Noel M. Tichy and Stratford Sherman
Doubleday, 1993
Creating Your Future: A Guide to Personal Goal Setting
George A. Ford, Gordon L. Lippitt
University Associates, Inc., 1988
Developing Self-Esteem
Connie Palladino
Crisp Publications, Inc., 1994
Even Eagles Need a Push
David McNally
Delacorte Press, 1971
How to Win Friends & Influence People
Dale Carnegie
Pocket Books, 1981
Lifeplanning
Robb E. Dalton
D.M. Wordsmith, 1987
Positive Addiction
William Glasser
Harper & Row, 1976
Risk and Insurance - book, manual, and study guide
Mark R. Green, James S. Trieschmann
South Western Publishing, 1988
Self-Empowerment
Sam R. Lloyd, Tina Berthelot
Crisp Publications, Inc., 1992
Skills for Success
Edited by the Soundview Editorial Staff
Soundview Executive Book Summaries, 1989
Successful Self-Management
Paul R. Timm
Crisp Publications, Inc., 1993
The Magic of Conflict
Thomas F. Crum
Simon & Schuster, 1987
Twelve Steps to Self-Improvement
The Editors
Crisp Publications, Inc., 1991
Voices of Experience: 1500 Retired People Talk About Retirement
Mario A. Milletti
Educational Research, 1986
PROFESSIONAL EFFECTIVENESS
Adapting to Change
Carol Kinsey Goman
Crisp Publications, Inc., 1992
Building a Dynamic Team
Richard Y. Chang
Richard Chang Associates, Inc., 1994
Conceptual Blockbusting
James L. Adams
Addison-Wesley Publishing Co., 1986
Creating Your Future: Personal Strategic Planning for Professionals
George L. Morrisey
Berrett-Koehler Publishers, 1992
Creative Decision Making
H.B. Gelatt
Crisp Publications, Inc., 1991
Creativity in Business
Carol Kinsey Goman
Crisp Publications, Inc., 1989
Culture Shift
Price Pritchett
Pritchett Publishing Co., 1993
Decision Making
Trainer's Workshop, Jul/Aug 1993
Getting Things Done
Kristine C. Brewer
National Press Publications, 1988
Goals and Goal Setting
Larrie A. Rouillard
Crisp Publications, Inc., 1993
Increasing Employee Productivity
Lynn Tylczak
Crisp Publications, Inc., 1990
Influence: Portable Power for the '90's
Elaina Zuker
Crisp Publications, Inc., 1994
Influencing Others
William L. Nothstine
Crisp Publications, Inc., 1989
In Search of Solutions
David Quinlivan-Hall and Peter Renner
PFR Training Associates Limited, 1990
Is Coffee Break the Best Part of Your Day?
Dick Leatherman
International Training Consultants, 1990
Managing Personal Change
Cynthia D. Scott, Dennis T. Jaffe
Crisp Publications, Inc., 1989
Mastering Business Etiquette and Protocol
The Research Institute of America, Inc., 1985
Mindmapping
Joyce Wycoff
Berkley Books, 1991
Office Management
Marilyn Manning, Patricia Haddock
Crisp Publications, Inc., 1990
Personal Time Management
Marion E. Haynes
Crisp Publications, Inc., 1987
Practical Time Management
Marion E. Haynes
Crisp Publications, Inc., 1991
Procedures for the Professional Secretary
Patsy J. Fulton, Joanna D. Hanks
South-Western Publishing Co., 1985
Risk Taking: A Guide for Decision Makers
Herbert S. Kindler
Crisp Publications Inc., 1990
(5 copies)
Self-Managing Teams
Robert F. Hicks and Diane Bone
Crisp Publications, Inc., 1990
(2 copies)
Skill-Building for Self-Directed Work Teams
Ann & Bob Harper
MW Corporation, 1993
Strategic Decision Making Inventory
Herbert S. Kindler
Center for Management Effectiveness, 1983
(4 copies)
Succeeding as a Self-Managing Team
Richard Y. Chang, Mark J. Curtin
Richard Chang Associates, Inc., 1994
Success Through Teamwork
Richard Y. Chang
Richard Chang Associates, Inc., 1994
Systematic Problem-Solving and Decision Making
Sandy Pokras
The Viability Group, Inc., 1989
The Adventures of a Self-Managing Team
Mark Kelly
Pfeiffer and Co., 1991
The Competitive Power of Constant Creativity
Clay Carr
AMACOM, 1994
The Creative Brain
Ned Herrmann
The Ned Herrmann Group, 1993
The Employee Handbook for Organizational Change
Price Pritchett and Ron Pound
Pritchett and Associates, 1990
The Employee Handbook of New Work Habits for a Radically Changing World
Price Pritchett
Pritchett and Associates, 1994
The Employee Survival Guide to Mergers and Acquisitions
Price Pritchett
Pritchett and Associates, Inc., 1987
The Team Building Tool Kit*
Deborah Harrington-Mackin
AMACOM, 1994
(2 copies)
The Team Member Handbook for Teamwork
Price Pritchett
Pritchett Publishing Co., 1992
Wake Up Your Creative Genius
Kurt Hanks and Jay Parry
Crisp Publications, Inc., 1991
When the Canary Stops Singing
Pat Barrentine, ed.
Berrett-Koehler Publishers, 1993
Winning at Human Relations
Elwood N. Chapman
Crisp Publications, Inc., 1989
TRAINING AND EDUCATION
20 Active Training Programs
Mel Silberman
Pfeiffer and Co., 1992
100 Ways to Build Teams
Carol Scearce
IRI/Skylight Publishing, Inc., 1992
A Process of Training
Leonard Nadler
LRI, 1968
Active Training
Mel Silberman
Lexington Books, 1990
Assessing Needs and Evaluating Results
Trainer's Workshop, Mar/Apr 1991
ASTD Trainer's Toolkit: Needs Assessment Instruments
ASTD, 1990
BBP Training Director's Handbook
Bureau of Business Practice, 1989
Capitalizing on Your Learning Opportunities
Peter Honey and Alan Mumford
Organization Design and Development Inc., 1990
(2 copies)
Capitalizing on Your Learning Style
Peter Honey and Alan Mumford
Organization Design and Development Inc., 1989
Creating a Dynamic Training Program
Trainer's Workshop, 1992
Developing Instructional Design
Geri E.H. McArdle
Crisp Publications, Inc., 1991
Delivering Effective Training Sessions
Geri E.H. McArdle
Crisp Publications, Inc., 1993
Developing Academic Programs
Daniel T. Seymour
ASHE, 1988
Developing Vocational Instruction
Robert F. Mager and Kenneth M. Beach, Jr.
Fearon Publishers, 1967
Evaluation Sourcebook
Penn State Univ., Continuing & Distance Education, 1993
Employee Orientation
Trainer's Workship, Mar/Apr 1994
Games Trainers Play*
John W. Newstrom, Edward E. Scannell
McGraw-Hill, 1980 (2 copies)
Info Line - Trainer's Guide to Management Development*
Info-Line: 1/90 - 11/92
Instructional Systems Development in Large Organizations
Wallace Hannum, Carol Hansen
Educational Technology Publications, 1989
Instructor Excellence
Bob Powers
Jossey-Bass Publishers, 1992
Leadership Education '87: A Source Book
Clark, Freeman, Britt
Center for Creative Leadership, 1987
Learning Diagnostic Questionnaire
Peter Honey and Alan Mumford
Organization Design and Development Inc., 1990
(2 copies of questionnaire and trainer's guide)
Learning Styles Questionnaire
Peter Honey and Alan Mumford
Organization Design and Development Inc., 1989
(1 copy of questionnaire and trainer's guide)
More Games Trainers Play*
John W. Newstrom, Edward E. Scannell
McGraw-Hill, 1983
New Employee Orientation
Charles M. Cadwell
Crisp Publications, Inc., 1988
(2 copies)
Psychology Applied to Teaching
Robert F. Biehler
Houghton Mifflin Co., 1974
Starting Off Right
Ora Spaid
Human Resource Development Press, Inc., 1991
Still More Games Trainers Play*
John W. Newstrom, Edward E. Scannell
McGraw-Hill, 1991 (2 copies)
Strategic Decision Making & Problem Solving Trainer's Guide
Herbert S. Kindler
Center for Management Effectiveness, 1994
Structured Experiences for Human Relations Training Vols. I - IV
J. William Pfeiffer, John E. Jones
University Associates Press, 1969
Team Building: How to Get Your People to Work Together
Trainer's Workshop, Jan/Feb 1991
Team Games for Trainers*
Carolyn Nilson
McGraw-Hill, Inc., 1993
The ASTD Handbook of Instructional Technology
George M. Piskurich, ed.
McGraw-Hill, 1993
The Benchmarking of Training: A Data Collection Instrument
ASTD, 1993
The Best of Creative Training Techniques Newsletter
compiled by Dave Zielinski, 1990
(2 copies)
The Encyclopedia of Group Activities*
William J. Pfeiffer, ed.
University Associates, Inc., 1989
The Encyclopedia of Ice Breakers*
Sue Forbess-Greene
University Associates, Inc., 1983
The Penn State Teacher (working draft and 2 copies of completed version)
Diane M. Enerson and Kathryn M. Plank, eds.
The Pennsylvania State University, 1993
The Power of Learning
Klas Mellander
ASTD, 1993
(2 copies)
The Power of Team Building: Using Ropes Techniques
Harrison Snow
Pfeiffer and Co., 1992
The Structured On-the-Job Training Workshop - Trainer's Guide
William J. Rothwell
Human Resource Development Press, 1990
Train the Trainer - Instructor's Guide
Penny Ittner, Alex Douds
Human Resource Development Press
Train the Trainer: How People Learn
Trainer's Workshop, Jan/Feb 1993
Training and Development Handbook
Robert L. Craig, ed.
McGraw-Hill Book Co., 1987
Training in America
Anthony P. Carevale, Leila J. Gainer, Janice Villet
Jossey-Bass, 1990
Training Managers to Train
Brother Herman E. Zaccarelli
Crisp Publications, Inc., 1988
Training the Technical Workforce
Anthony P. Carevale, Leila J. Gainer, Janice Villet
Jossey-Bass, 1990
Training Theory and Practice
W. Brendan Reddy, Clenard C. "Chip" Henderson, Jr., eds.
NTL Institute for Applied Behavioral Sciences, 1987
Using Video in Training and Education
Ashley Pinnington
McGraw-Hill Book Co., 1992
Workplace Basics
Anthony P. Carevale, Leila J. Gainer, Janice Villet
Jossey-Bass, 1990
Workplace Basics Training Manual
Anthony P. Carevale, Leila J. Gainer, Janice Villet
Jossey-Bass Inc., Publishers, 1990
WELLNESS, HEALTH, AND SAFETY
First Aid and Personal Safety
The American National Red Cross
Doubleday and Co., 1973 (2 copies)
Healing and the Mind
Bill Moyers
Doubleday Books, 1993
Managing Stress for Mental Fitness
Merrill F. Raber, George Dyck
Crisp Publications, Inc., 1993
Modern Job Safety and Health Handbook
Prentice Hall Information Services, 1988
Self Renewal
Dennis T. Jaffe and Cynthia D. Scott
Crisp Publications Inc., 1994
The Power of Positive Thinking
Norman Vincent Peale
Ballantine Books, 1992
WORK/FAMILY
Balancing Home and Career
Pamela J. Conrad
Crisp Publications, Inc., 1990
You Don't Have to Go Home From Work Exhausted!
Ann McGee-Cooper
Bantam Books, 1992
Part II: Video Cassettes
BUSINESS ADMINISTRATION
General Session
Peter Senge
ASTD National Conference, 1992
COMMUNICATION
Assertive Communication Skills for Professionals
Volume I: What is Assertive Behavior?
Volume II: Building Your Foundation
Volume III: Your Assertiveness Toolbox
Volume IV: Putting Assertiveness to Work
Career Track Publications, 1994
Includes workbook
Better Business Grammar
Communication Briefings, 1991
Communicating With People on the Job
Communication Briefings, 1991
Five Forbidden Phrases
The Telephone Doctor, 1987
Includes Trainer's Manual
From Curt to Courteous
The Telephone Doctor, 1986
27 min., Includes Trainer's Manual
How to Deal With the Foreign Accent
The Telephone Doctor, 1992
How to Handle the Irate Caller
The Telephone Doctor, 1992
Includes Leader's Guide
Listening: The Key to Productivity
Communication Briefings, 1992
Make Presentations Work for You
Communication Briefings, 1993
Make the Phone Work For You
Communication Briefings, 1991
Mastering Memos
Communication Briefings, 1991
Solving People-Problems on the Job
Communication Briefings, 1993
The Art of Resolving Conflicts in the Workplace
with Lawrence D. Schwimmer
Kantola Productions, 1992
When I Say No I Feel Guilty
11/89
29 min. (2 copies)
CONTINUOUS QUALITY IMPROVEMENT
CQI in Higher Education
Robert Hogg
March 1994
In Search of Quality, Vols. 1 and 2
Quality Thru Systems
Motorola, Inc.
CUSTOMER RELATIONS
Communicating With Customers
Communication Briefings, 1992
Everyone's Customer-Service Role
Communication Briefings, 1993
Everyone's Public Relations Role
Communication Briefings, 1992
Fundamentals of Fourth Generation Management - Preview Tape
Brian L. Joiner
Joiner Associates, Inc., 1992
Legendary Service series:*
1 - What is Legendary Service?
2 - How Do You Achieve Legendary Service?
3 - How Do You Maintain Legendary Service?
Ken Blanchard, Gary Heil, Richard Tate
Blanchard Training and Development, Inc., 1989
Managing for Customer Care
Wyvern Business Training, 1990.
Includes Trainers Manual and acetate overheads
We are Customers to Each Other
The Telephone Doctor, 1992
Includes Leader's Guide
Winning Through Customer Service III
McGraw-Hill, Inc. 1985
_" videocassette
Includes Trainer's Guide and Participant Guide
Working on the Frontline
United Training Media
Video Communicators Pty Ltd., 1993
11:32, Includes Training Manual
DIVERSITY AND EQUITY
A Conversation with Brian McNaught On Being Gay
Brian McNaught
TRB Productions, 1986
80 min.
A Costly Proposition
BNA Communications, Inc., 1986
Includes Trainer's manual (1 copy)
(2 copies of video)
A Little Respect
Gay Men, Lesbians, and Bisexuals on Campus
24 min.
A World of Difference
Brooks/Cole Publishing Co.
A Story About People
Carin and Stein Taldset, 1988
A World of Diversity Highlights
Coleman Management Consultants, Inc., 1993
Bill Cosby on Prejudice
Bill Cosby
Pyramid Film & Video
24 min.
Competing Through Managing Diversity
American Media, Inc., 1994
70 min.
Includes Viewer's Guide (2 copies)
Confronting Sexual Harassment of Campus
Diversity in Higher Education
Teleconference
90 min.
Flashpoint: When Values Collide
Morris Massey
Video Marketing Resources, Inc.
73 min.
Handling the Sexual Harassment Complaint
American Media, Inc.
Intent vs. Impact
Employee Training
Employee Training (Licensed Version) - 2 copies
Management Training - 3 copies
BNA Communications, Inc.
Includes Trainer's Manual, Anderson-davis, Inc., 1991
Minorities in the College Classroom
Department of Human Relations, Michigan State University
Board of Trustees, Michigan State University, 1986
26 min.
Reasonable Accommodations of the Enabling Kind
Mainstream, Inc., 1993
Includes Trainer's Manual and Participant Workbook
Red, White, and Gray
Nease, 1984
1 hour
Sex, Power, and the Workplace
Sexual Harassment
1989
Sexual Harassment Conference
Carla Dietsch, 1989
Sexual Harassment Contact Training
Sexual Harassment in the Workplace
American Media Inc.
Sexual Harassment Issues and Answers
College and University Personnel Assn., 1991
19 min. (2 copies)
Sexual Harassment on Campus: Current Concerns and Considerations
Teleconference, 1988
2 hours
Sexual Harassment: The Other Point of View
Advantage Media, Inc.
Sexual Harassment: The Other View Point
60 min.
Sexual Politics at Work
Alvin H. Perlmutter, Inc., 1993
60 min.
Silent Pioneers
Gay and Lesbian Elders
Filmakers Library, Inc. 1991
40 min.
Successfully Employing People With Disabilities
Teleconference, 1993
Tell Someone
Staff Version - 17 min.
Student Version - 14 min.
The Bridges Program:
Introduction-Setting the Stage
Module 1: A Question of Honor
Module 2: That King of Woman
Module 3: The Man In the Middle
Module 4: The Choice I Made
Module 5: Come One, Come All
Module 6: The Other Side of the Coin
Module 7: Drawing the Line
Module 8: You Know What I Mean
BNA Communications, Inc., 1989
Includes Trainer's Manual and 2 copies of Participant's Manual
The Diversity Series:
Program I: On The Threshold of Change
Program II: Gender and Sexual Orientation Work Place Issues
Program III: Race, Ethnicity, Language and Religion Work Place Issues
Program IV: Age and Physical Ability Work Place Issues
Includes Leader's Guide
Quality Media Resources, 1993
There's No Such Thing as Woman's Work
National Audio Visual Center
Valuing Diversity series:
Part I: Managing Differences
Part 2: Diversity at Work
Part 3: Communicating Across Cultures
Part 4: You Make the Difference
Part 5: Supervising Differences
Part 6: Champions of Diversity
Part 7: Profiles in Change
Copeland Griggs Productions, Inc., 1987
Your Right to Fight
38 min.
LEADERSHIP AND MANAGEMENT OF PEOPLE
Coaching and Counseling Workshop
Coaching for Exceptional Performance: The Bright Approach For The Competitive Edge
Videolearning Resource Group, 1994
Discipline Without Punishment
CRM Films, 1994
20 minutes, includes leader's guide
Effective Performance Management (Tape 5)
Blanchard Training and Development Co., 1988
AMA Partnership Series on Empowerment
Empowering Yourself
Empowering Others
William G. Kueppers
AMA, 1991
Includes Discussion Guide
Essentials of Management series:*
Unit I: The Nature of Management
Unit II: Planning
Unit III: Organizing (2 copies)
Unit IV: Controlling
Unit V: Leading
Unit VI: Standard of Performance and Appraisal
American Management Assoc.
Getting the Most Out of Your Meetings
Communication Briefings, 1993
Individual Career Management
Coaching and Counseling Part II
Interview Guide for Supervisors
College and University Personnel Assn., 1990
16 min. (2 copies)
Interview with Bryce Jordan on Change
Penn State University
17 min.
Leadership From the Middle
1989
Managing the Journey
Ken Blanchard
Video Publishing House, Inc. and Blanchard Management Corp., 1989
Motivating High Performance
Mary Lippitt
ASTD National Conference, 1991
Performance Appraisal
Business and Legal Reports, 1988
Includes workbooks (2 copies of book)
Productivity and the Self-Fulfilling Prophecy: The Pygmalion Effect
CRM Films, 1994
30 minutes, includes leader's guide
Supervision Series*
Fundamental Skills of Managing
Fundamental Skills of Communicating
Developing Performance Standards
Improving Employee Work Habits
Vital Learning Corp., 1993
Includes Facilitator's Guides and audio cassettes
Supervision Series*
Giving Orders and Instructions
Dealing With Employee Complaints
Dealing With Employee Conflicts
Dealing With Employee Response to Controls
Communicating With Your Boss
Positive Reinforcement for Improved Employee Performance
Implementing Change
Training the Trainer
McGraw-Hill Training Systems, 1983
Includes Facilitator's Guides and audio cassettes
The Business of Paradigms
Joel Arthur Barker
Charthouse International Learning Corp.
Includes Facilitator's Manual, 1990
The Galatea Effect: Managing the Power of Expectations
CRM Films, 1994
20 minutes, includes leader's guide
The One Minute Manager
Ken Blanchard, Spencer Johnson
Video Publishing House, Inc., 1982
The Power of Change
Change Lab International
Video and audio cassette
The New Supervisor
Vol. 1 and 2
American Management Association, 1988
The Power of Vision
Joel Arthur Barker
Charthouse Learning Corp.
Includes Facilitator's Guide, 1991
The Team of Two
Cally Curtis Co.
30 min.
To Try Again and Succeed
CRM Films
8 minutes
Zapp! The Lightning of Empowerment
William C. Byham with Jeff Cox
Development Dimensions International, 1992
PERSONAL EFFECTIVENESS
Even Eagles Need a Push
David McNally
CRM Films
"Ready, Set, Go!"
College and Universtiy Personnel Assocation
21 min.
The Best of CareerTrack
Volume 4
CareerTrack, Inc., 1993
PROFESSIONAL EFFECTIVENESS
Business Ethics
Diana C. Robertson and Thomas W. Dunfee
The Wharton School, University of Pennsylvania, 1988
Video and audio cassette
Get More Done in Less Time
Communication Briefings, 1991
How to Be Creative on the Job
Communication Briefings, 1993
Time of Your Life (Revised Version)
Cally Curtis Co., 1989
27 min.
TRAINING AND EDUCATION
Counting: A Story About Penn State
Penn State University, 1993
It's a Jungle Out There! And Time to Untame the Trainer
Kate Butler
ASTD National Conference, 1991
Putting Power, Punch, and Pizazz in Your Training
Robert Pike
ASTD National Conference, 1991
Supervisor Training for Staff Review and Development
Module 1: Introduction and Overview (3 copies)
Module 2: Philosophy Underlying the New Plan (3 copies)
Module 3: The Staff Review Section of the Instrument (3 copies)
Module 4: Specifying Unit-Specific Factors (3 copies)
Module 5: Staff Review and Pay-for-Performance (e.g. Merit Pay) (3 copies)
Module 6: Recording and Discussing Performance Observations (3 copies)
Modules 1 - 6 (5 copies)
HRDC, 1994
Welcome to Boston University
WELLNESS, HEALTH AND SAFETY
Effective Approaches to Campus Security
1990
Ergonomics: Video Display Terminals
BNA Communications, Inc., 1991
Includes workbooks
Lifting and Carrying
Safetycare, Inc., 1990
Lifting Properly
BNA Communications, Inc., 1984
Includes workbooks
WORK/FAMILY
Juggling Your Work and Family
American Management Assoc., 1990
OTHER
Penn State Executive Programs: Preparing Executives and Their Organizations for
Continued Growth and Success
Penn State Executive Programs
10 min.
Part III: Audio Cassettes
BUSINESS ADMINISTRATION
Strategic Planning
Joan Knutson, Layne Alexander
American Management Assoc., 1982
6 cassettes and workbook
CAREER DEVELOPMENT
The Four Phases of Personal Career Development
Norma Carr-Ruffino, Carol Jenkins, and Tom Joseph
National Press Publications, Inc., 1988
2 cassettes
COMMUNICATION
Business Writing Skills
Debra Smith
Career Track Publications, 1987
4 cassettes
Communicating Both Ways
Glenn A. Bassett
AMACOM
Getting Through to People
Jessee S. Nirenberg
SMI International, Inc., 1977
52 min.
How to Manage Conflict
Kay Cronkite Waldo
National Seminars, Inc., 1985
1 cassette (2 copies)
Image and Communication Skills for Women
Jane Herron
National Press Publications, Inc., 1988
6 cassettes
New Roles, New Relationships...Men and Women Working Together
Kay Cronkite Waldo
National Seminars, Inc., 1985
1 cassette (2 copies)
Organizational Politics
Gary Fellows
National Seminars, Inc., 1985
Relationship Strategies
Jim Cathcart, Tony Alessandra
Nightingale-Conant Corp., 1985
6 cassettes
The OK Boss
Muriel James
SMI International, Inc., 1977
50 min.
The Positive Power of Criticism
Dr. Deborah Bright
The International Center for Creative Thinking, 1990
4 cassettes
CUSTOMER RELATIONS
Customer Satisfaction From the Human Resources Department
Charles Ramsburg, J.J. "Pete" Tosh
Annual Human Resources Conference, 4/91
Conference Copy Inc., 1991
DIVERSITY AND EQUITY
Americans With Disabilities Act
AMA - 62 Annual Human Resources Conference, 4/91
LEADERSHIP AND MANAGEMENT OF PEOPLE
Blanchard & Tracy on Leadership
Ken Blanchard, Brian Tracy
Blanchard Training and Development, Inc., 1989
6 cassettes
Empowerment and Performance
Kenneth L. Murrell, Judith F. Vogt
Annual Human Resources Conference, 4/91
Conference Copy, Inc., 1991
Handling Complaints and Grievances
John D. Staley
AMACOM
How to Evaluate Performance and Assess Potential
Robert A. Moskowitz
AMACOM, 1979
6 cassettes and workbook
Interview Game Excerpts
Non-Money Motivators
Jim Siress
National Seminars, Inc., 1987
Situational Leadership II
Ken Blanchard
Blanchard Training and Development, Inc., 1986
6 cassettes
The Disciplinary Interview
John D. Staley
AMACOM
The Goal-Setting Session
Raymond F. Valentine
AMACOM
The One Minute Manager
Ken Blanchard
Career Track, Inc., 1989
6 cassettes
PERSONAL EFFECTIVENESS
Executive Excellence Magazine
1994
Image and Communication Skills for Women
Kay Cronkite Waldo
National Seminars, Inc., 1987
Inner Management: The Importance of Self-Esteem
Ken Blanchard, Jennifer James
Blanchard Training and Development, Inc. and Jennifer James, Inc., 1989
6 cassettes
Insight
Earl Nightingale
9 volume collection
Nightingale-Conant Corp, 1982 - 1987
Mackenzie on Time: How to Save Two Hours a Day
R. Alec Mackenzie, 1979
Realize Your Potential
Robert J. McKain
SMI International, Inc., 1976
59 min.
Seeds of Greatness
Denis Waitley
Nightingale-Conant Corp., 1983
6 cassettes
Ten Qualities of a Total Winner
Denis E. Waitley
Nightingale-Conant Corp., 1978
6 cassettes
The Art of Remembering
William D. Hersey
SMI International, Inc., 1979
57 min.
The Key to Motivation
Bob Conklin
Success Motivation Cassettes, 1960
29 min.
The Magic of Thinking Big
David Schwartz
SMI International, Inc., 1976
44 min.
The Psychology of Achievement
Brian Tracy
Nightingale-Conant Corp., 1984
6 cassettes
Time Management for Managers and Professionals
Deltalk, Inc., 1978
TRAINING AND EDUCATION
Creating Shared Visions With Employees
Marian Head
ASTD National Conference, 1993
How Trainers Can Build Trainee Self-Esteem
Robert Preziosi
ASTD National Conference, 1991
Making the Leap From Basic Trainer to Advanced Facilitator
R. Blitzer, B. Pickren
ASTD National Conference, 1991
The Power of Humor in Training
Mat Weinstein and Friends
ASTD National Conference, 1991, 1989 recording
OTHER
The Iacocca Tapes: An Autobiography
Lee Iacocca with William Novak
Bantam Audio Publishing, 1985
6 cassettes
Part IV: Other Materials
Newsletters/Periodicals
Communications Briefings
Creative Training Techniques
CUPA News
First Rate Customer Service
Human Resource Development Quarterly
Quality Assurance Bulletin
Total Quality
Training
Training and Development
miscellaneous other magazines, newsletters, periodicals, and vendor catalogs
Games
DIVERSITY AND EQUITY
Diversity Bingo
Susan El-Shamy and Gayle Stuebe
Advancement Strategies, 1991
Includes Trainer's Guide
The Diversity Deck
Advancement Strategies, 1993
Includes Trainer's Guide
LEADERSHIP AND MANAGEMENT OF PEOPLE
The SLII/One Minute Manager Game:
A learning activity for building leadership and management skills
Drea Aigarmi, Alan Randolph
Blanchard Training and Development, Inc., 1988
*Material is unavailable for lending.
Bibliographies, Directories, and Resources
*Material is unavailable for lending.
Business Administration
*Material is unavailable for lending.
Career Development
*Material is unavailable for lending.
Communication
*Material is unavailable for lending.
Continuous Quality Improvement
*Material is unavailable for lending.
Customer Relations
*Material is unavailable for lending.
Diversity and Equity
*Material is unavailable for lending.
Leadership and Management of People
*Material is unavailable for lending.
Personal Effectiveness
*Material is unavailable for lending.
Professional Effectiveness
*Material is unavailable for lending.
Training and Education
*Material is unavailable for lending.
Wellness, Health, and Safety
*Material is unavailable for lending.
Work/Family
*Material is unavailable for lending.
Work/Family
*Material is unavailable for lending.
Business Administration
*Material is unavailable for lending.
Communication
*Material is unavailable for lending.
Continuous Quality Improvement
*Material is unavailable for lending.
Customer Relations
*Material is unavailable for lending.
Diversity and Equity
*Material is unavailable for lending.
Leadership and Management of People
*Material is unavailable for lending.
Personal Effectiveness
*Material is unavailable for lending.
Professional Effectiveness
*Material is unavailable for lending.
Training and Education
*Material is unavailable for lending.
Wellness, Health, and Safety
*Material is unavailable for lending.
Work/Family
*Material is unavailable for lending.
Other
*Material is unavailable for lending.
Other
*Material is unavailable for lending.
Business Administration
*Material is unavailable for lending.
Career Development
*Material is unavailable for lending.
Communication
*Material is unavailable for lending.
Customer Relations
*Material is unavailable for lending.
Diversity and Equity
*Material is unavailable for lending.
Leadership and Management of People
*Material is unavailable for lending.
Personal Effectiveness
*Material is unavailable for lending.
Training and Education
*Material is unavailable for lending.
Other
*Material is unavailable for lending.
Other
*Material is unavailable for lending.
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