Remote Access

I setup VNC access to a desktop for a client recently, which they
promptly b0rked by replacing their router and with it all the
firewall/port forwarding settings - without telling me. In trying to
get access to try and fix it, I explained how I would first need the
IP address for the new router. I received this helpful email in
response:

"I think we were able to set up remote desktop. I have the following
info. Let me know if this works. 

IP Address bob-24f763ed307 Ext/Int Port 3389 for Remote Desktop"